Tour Operator Liability Insurance
You organize your customers' dream trips—we guarantee that you will not disappoint them under any circumstances. The Tourism Act requires mandatory insurance for every tour operator under Article 61, paragraph 2, item 4; Article 97, paragraph 1. With "Tour Operator Liability" insurance, you not only meet the legal requirements, but you also build trust, protection, and security for your customers. In case of unforeseen situations, we are here to take the risk so that you can continue to create unforgettable experiences.
Tour operator liability insurance covers the tour operator's liability for damages caused to consumers of organized or individual tourist trips as a result of non-payment by the tour operator to its contractors, including in cases of insolvency and bankruptcy.
All tour operators who are registered or are about to register to perform tour operator activities in accordance with the Tourism Act.
- Refund of amounts paid by the consumer under the package travel contract before the start of the trip;
- Payment of the difference in cases where only part of the services agreed in the contract have been provided during the trip;
- Payment of expenses related to returning the consumer to the starting point of the trip;
- Payment of expenses for settling claims made with the express written consent of the insurer.
- Competitive pricing in accordance with individual agreements and legal liability limits;
- 100% cost coverage – the insurance does not include any deductible, which means that all approved costs are covered in full by us;
- Individual approach and precise risk assessment.
Frequently Asked Questions
Insurance is required by the Ministry of Tourism and must be presented by every registered tour operator or by one who is about to be registered. For entry in the register of tour operators and travel agents, the persons referred to in Article 61, paragraph 2, item 1 of the Tourism Act shall submit to the Minister of Tourism an application-declaration for performing tour operator activities, including when the activity will be performed only electronically, attaching to the application-declaration a copy of the preliminary insurance contract.
The price of "Tour Operator Liability" insurance is calculated based on a liability limit determined according to the declared annual turnover (the declared turnover includes only the revenue from the sale of tourist packages to travelers and does not include the turnover from the sale of tourist packages to other tour operators) for the previous financial year and the presence or absence of charter flights in the tourist packages sold, as well as according to the individual risk assessment of the insurance applicant.
The insurance does not cover the payment of compensation in the following cases:
- Activities of the insured in his capacity as a travel agent;
- Difference in quality between the travel services specified in the package travel contract with the consumer and those actually provided during the trip;
- Compensation for damages and interest arising from the insured's failure to fulfill his contractual obligations to his creditors.
Tour operator liability insurance is taken out annually by tour operators registered under the Tourism Act for a period of one year and is submitted to the Ministry of Tourism within 30 days before the expiry of the previous insurance.
The insurance is taken out for the activities of tour operators - legal entities registered in Bulgaria, regardless of the place of residence of the travelers, the place of departure or the place of sale of the tourist package.
